Refund Policy
Refund policy for ShipToPost
This policy explains how refunds work for paid ShipToPost credits used for content generation.
Refund window
You can request a refund for unused paid credits within 14 days of purchase. Refund requests should be made from the email address connected to your ShipToPost account or purchase.
Used credits
Credits already used to generate content are not refundable. If you bought a credit pack and used only part of it, only the unused paid credits may be eligible for refund during the refund window.
Failed generations
If a content generation fails because of a ShipToPost issue, the credit is returned to your account. Returned credits are not treated as a cash refund unless the underlying paid credits are otherwise eligible under this policy.
Free credits
Free credits, promotional credits, bonus credits, and waitlist credits have no cash value and are not refundable.
Payment processor
Payments are processed by Paddle. Approved refunds may be handled through Paddle and returned to the original payment method when possible. Bank, card network, and payment processor timing may affect when funds appear in your account.
How to request a refund
To request a refund, contact support@shiptopost.com with the email address used for the purchase, the purchase date, and the reason for the request.